Privacy policy

Privacy Policy

At Emerald Health & Wellness, your privacy is not just protected — it’s an essential part of how we deliver care. We are committed to maintaining the confidentiality, integrity, and security of your personal health information.

This policy outlines what information we collect, how we use it, and the safeguards in place to protect your data. Our practice is located in New Haven, CT and provides secure, HIPAA-compliant telehealth mental health services to individuals across Connecticut.

1. Information We Collect

We only collect information necessary to provide and improve your care. This may include:

Your name, contact information (phone number, email, address)
Health history, current symptoms, and treatment preferences
Insurance information and billing details
Website form submissions and scheduling requests

We do not collect unnecessary personal data or share your information with third parties for marketing purposes.

2. How We Use Your Information

We use the information you provide to:

Schedule and manage appointments
Communicate with you regarding your care
Develop personalized treatment plans
File insurance claims (if applicable)
Maintain medical records in accordance with clinical and legal standards

3. How Your Information Is Protected

We use industry-standard safeguards to protect your data, including:

Secure, HIPAA-compliant telehealth platforms
Encrypted electronic health record systems
Role-based access controls for staff
Ongoing privacy and security training

We also regularly review our privacy protocols to ensure ongoing protection against unauthorized access or breaches.

4. Sharing of Information

Your personal information will never be shared, sold, or disclosed to any third party without your explicit written consent — unless required by law in situations involving safety, mandated reporting, or legal compliance.

5. Your Rights and Choices

You have the right to:

Request access to your health records
Ask how your information is used
Request corrections or updates to your records
Withdraw consent for communication at any time (where legally applicable)

To exercise any of these rights, please contact our team using the information below.

6. Contact Us

If you have any questions about this Privacy Policy or how your information is used, you are welcome to reach out at any time.

Emerald Health & Wellness

New Haven, Connecticut

Email: [email protected]

Phone: 475-474-9004

Effective Date:

April 1, 2025